Question 1

What is Erosa?

Accepted Answer

Erosa is a Da Nang chocolate brand making raw cacao bars and spreads built around five sensory states: calm, focus, energy, openness, and joy. We source our cacao from Dak Lak province in Vietnam's Central Highlands and handcraft every product in Da Nang. Never heated above 42°C.

Question 2

Who makes Erosa?

Accepted Answer

Erosa is founded by M Jay, a chocolate maker, saxophone player, and event creator based in Da Nang, Vietnam. He builds everything around one idea: making people feel something real. The chocolate, the music, the events. Built by a small team of passionate food people. We source raw, craft everything by hand, every batch in small runs of 300 jars. No factory. No shortcuts.

Question 3

Do you ship across Vietnam?

Accepted Answer

Yes. We ship to all provinces in Vietnam. Shipping cost depends on the weight of your order. Orders ship from Da Nang within 2 to 3 business days.

Question 4

Can I return or exchange a product?

Accepted Answer

If you are not happy with your order, message us on WhatsApp or email mj@theerosa.com. We will make it right.

Question 5

Is Erosa sugar-free?

Accepted Answer

Some products are unsweetened. Some include raw honey or stevia for natural sweetness. No product contains refined sugar. Check each product page for exact ingredients.

Question 6

Does Erosa contain caffeine?

Accepted Answer

Bella Pistachio contains matcha, which has a small amount of natural caffeine. All other products are caffeine-free. Raw cacao contains theobromine, which is a gentle natural compound, not caffeine.

Question 7

How should I store Erosa?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Jars can be kept in the fridge for a thicker texture. Bars are best at room temperature. Once opened, consume within 4 weeks.

Question 8

What is the shelf life?

Accepted Answer

Unopened, Erosa products last 3 to 6 months when stored properly. Each jar and bar has a batch number and production date.

Question 9

Does Erosa contain allergens?

Accepted Answer

Yes. Different products contain different nuts: macadamia, almond, pistachio, peanut, and cashew. Check each product page for specific allergens.

Question 10

What does 'never above 42°C' mean?

Accepted Answer

Standard chocolate is roasted at 120 to 160°C. At those temperatures, many of the natural compounds in cacao break down. We keep our processing temperature below 42°C to preserve what makes cacao special.

Question 11

What is The Connection Protocol?

Accepted Answer

The Connection Protocol is a simple 90-second ritual for two people sharing one jar. Put your phones away, close your eyes, eat at the same time, and do not speak until the chocolate melts. It is designed to create a moment of real connection.

Question 12

How do I eat Erosa?

Accepted Answer

Place it on your tongue. Let it melt. Do not chew. The chocolate melts at 34°C, your body temperature. Give it 90 seconds. Close your eyes. That is the experience.

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